Terms and conditions

GENERAL TERMS OF USE

  1. Account Creation
    You must create an account in order to use the services provided by Luzano Glasses.
    You must be at least 13 years old to use the service.

  2. Acceptable Use
    You must use the software and service only in accordance with our Acceptable Use Policy.

  3. Account Responsibility
    You are responsible for any activity that occurs through your account and agree not to sell, transfer, license, or assign your account, followers, username, or any account rights.
    You agree not to create an account for anyone other than yourself unless authorized by your employer or client.
    You agree to provide true, accurate, and complete information when creating or updating your account.

  4. Security
    You are responsible for keeping your password and account information secure.
    You agree not to solicit, collect, or use login credentials of other users.

RIGHTS & OWNERSHIP

  1. Content Ownership
    All content on Luzano Glasses, including logos, text, images, and software, is owned or licensed by Luzano Glasses.
    Content is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, or distribute any Luzano Glasses content without written permission.

  2. Trademarks
    The Luzano Glasses name, logo, and other identifiers are trademarks owned by Luzano Glasses.
    You may not use, copy, or reproduce any trademarks without prior written consent.

RETURNS TERMS

This Refund and Returns Policy applies to all products purchased through the Luzano Glasses checkout.

  1. Sales Contract
    By purchasing a product, a sales contract is formed between you and Luzano Glasses, with confirmation sent to you via email.

  2. Return Policy

    • Physical Products: Due to hygiene reasons, Luzano Glasses cannot exchange or refund physical products once purchased.

    • Returns from Postal Service: If your order is returned due to non-delivery or incorrect address, it will be automatically canceled and refunded. You will not be refunded for shipping costs.

    • Non-Received Items: If your order is not received and the shipping time has passed, we will offer a replacement order.

    • Damaged or Faulty Items: Please send photos of the damaged or faulty item, along with the packaging and shipping label, for assistance with a replacement or refund.

    • Customer Returns: Any returns sent without prior acknowledgment from our support team will not be refunded or exchanged.

If you have any questions, please email us at help@luzanoglasses.com.

ACCEPTABLE USE POLICY

This policy outlines the acceptable use of Luzano Glasses' services. By using our site, you agree to abide by the following terms.

  1. Prohibited Uses
    You may not use the site:

    • In violation of any local, national, or international laws.

    • For fraudulent or unlawful purposes.

    • To harm minors.

    • To send unsolicited promotional materials or spam.

    • To upload harmful software, viruses, or data intended to damage or disrupt our services.

  2. Site Use
    You agree:

    • Not to reproduce, duplicate, copy, or resell any part of our site without permission.

    • Not to interfere with or damage any aspect of our website, software, or third-party networks.

    • Not to abuse our staff through communication.

  3. Modifications
    We may revise this Acceptable Use Policy at any time. Please review it periodically for updates.

PRIVACY POLICY

This privacy policy governs the collection, use, and sharing of your information on Luzano Glasses.

  1. Information We Collect

    • Personal Information: Email address, name, and account details when you register or make a purchase.

    • Communications: Emails and feedback between you and Luzano Glasses.

    • Technical Information: Information like IP address, browser type, and usage statistics for service improvement.

  2. How We Use Your Information

    • To provide you with personalized content.

    • To improve our service and monitor effectiveness.

    • To communicate service-related updates or marketing content (you can opt-out of marketing communications).

  3. Sharing Your Information

    • We do not rent or sell your personal information to third parties without your consent.

    • We may share anonymized data for service improvement or comply with legal requirements.

  4. Data Security
    We implement reasonable security measures to protect your personal data but cannot guarantee 100% security. You are responsible for maintaining the confidentiality of your account credentials.

  5. Children's Privacy
    We do not knowingly collect information from children under 13 years of age. If you believe we have inadvertently collected such information, please contact us.

  6. Your Data Protection Rights
    If you are a resident of the EEA, you have the right to access, update, or delete your personal information by contacting us at help@luzanoglasses.com.

COOKIE POLICY

We use cookies to improve your experience on our site. Cookies are small files that are stored on your device to track usage and preferences.

  1. How We Use Cookies
    Cookies help us enhance your browsing experience, remember preferences, and track website usage.

  2. Disabling Cookies
    You can disable cookies via your browser settings, but this may limit some functionality of our site.

CHANGES TO TERMS AND POLICIES

Luzano Glasses reserves the right to update or modify these terms at any time. We will notify you of any material changes. Your continued use of the service constitutes your acceptance of any changes made to these terms.